Explore the Global Tech Specs to guarantee your internal systems are primed and ensure seamless integration with Perceptyx for optimal usability.
This article walks through:
Email Specs
To allow all employees to receive survey invitations and reminder emails, please ensure that:
All employees are able to receive emails from Perceptyx, without it being blocked or marked as SPAM.
Email servers will not "throttle" incoming email messages from Perceptyx.
URL scanners are configured to allow emails from Perceptyx.
Perceptyx Email Server:
By default, emails will be sent in batches of 500 with a 30-second delay between each batch.
Messages sent from Perceptyx are signed with DKIM and can be authenticated with standard SPF/DMARC validation.
Crowdsource events have different email specs.
Email Allowlisting
To allow all employees to receive survey invitation and reminder emails, please ensure the following:
Allowlist emails that are sent from:
IP Address: 168.245.10.169
Domain: @perceptyx.com
The IP Address will point to:
Hostname: o3.app-email.waggl.com
ISP/Organization: SendGrid
Email Addresses:
Following is the specific list of email addresses used by Crowdsource:
Invites employees to pulses or remind them to participate in the pulse.
Informs admins, managers and participants when the Dialogue is completed (only applicable when automated emails are turned on).
Notifies team members that they are added as admins to the account; reminds the primary admin on the account to send a final nudge for the live Crowdsource.
Generates the password reset email for employees (not applicable if integrated with SSO).
Informs admins when data exports are ready for download.
Informs moderators when an open-ended response is flagged by a participant.
Email Security Software Impact
Automated email security tools may cause artificially high view rates, similar to how URL scanners can generate 100% survey response rates. To prevent misinterpretations, customers should assess their IT configurations for the following:
Email Scanning Technologies: Tools like Microsoft Defender for Office 365 (Safe Links, Safe Attachments) scan and load email content, potentially triggering false views.
Image Preloading: Email clients such as Outlook Desktop, Web, or Mobile may preload images, affecting response metrics.
Third-Party Gateways: Security services like Proofpoint, Mimecast, or similar providers may prefetch email content before delivery, impacting tracking accuracy.
Application Specs
To allow all employees to access the Perceptyx Insights Platform, please ensure that:
All employees will be able to access the domains listed below.
Content from the Perceptyx website will not be cached by a proxy server.
Perceptyx Web Server:
SFTP Server:
Requests for automated data file feeds will originate from these addresses:
Web Browser Specs
Users of the Perceptyx Platform must remain on a supported browser environment to receive technical support. Perceptyx will stop supporting users of the Perceptyx Platform immediately upon the browser vendor de-supporting that browser.
The following four browsers are supported in accordance with the vendor support policy. Perceptyx recommends the latest versions be used for latest security updates and performance.
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge (Chromium Version)
Single Sign-On (SSO) Specs
Single Sign On is available for users to access the Perceptyx Platform. The following requirements are needed to ensure configuration:
SAML 2.0
IDP-initiated or SP-initiated connections
Connectability with the Perceptyx SSO vendor OKTA
All employees must be able to access the following domains:
Customer will share SSO Metadata file to Perceptyx
Customer will install the Perceptyx Metadata file
User token (NameID) must match values in HRIS data feed
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